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Delivery charges and times

Delivery in the UK is often next day, but likely within 1-3 working days. 

All orders must be signed for upon delivery.

URGENT DELIVERIES

Please call us if your order is urgent and we will endeavour to arrange next day delivery to any address in the UK. There will be a small additional charges added at checkout.

Please note this is not always possible - you will be notified if it is unavailable and then you can decide whether to cancel the order, deliver elsewhere, pick up etc.

TRACKABLE DELIVERY SERVICE

Once your order has been prepared and dispatched you will receive a confirmation email from us with a link to the order tracking page – please ensure you type in your correct email or phone details.

European Delivery - we will pay the extra costs*

There will sadly be an additional cost of Duty & VAT, varying for each country. We will cover this extra cost of Duty & VAT on full price items (*not items on sale)

Our garments are created using Extrafine Merino (Cashwool®) yarn created in Italy, they are also knitted in Europe (Romania) and then finished in the UK. We send out to you from the UK.

Since Brexit we are still struggling to send out to some countries duties paid. Some seem to be easy, others our courier company struggle with.  It is still virtually impossible to navigate each countries tax and tariffs when it seems to change on every parcel. 

If you place an order* we will send out normally, and then if we have been unable to secure all costs up front please email us proof of your receiving the parcel costs (Duties and VAT) and we can reimburse the card you originally paid on.

Just so you know Our vat commodities code is 61 10 11 30 00 (Extra-fine knit knitwear - it is very specific).  Some countries do not charge (EG America below a threshold, which is high enough for most of our garments) But rest assured we will pay the costs post proof of receipt and costs, if given within 14 days of garment receipt*. Reimbursement should appear up to 10 working days later.

*We will pay tax and tariffs on full price items only. 

Exchanges and refund for International deliveries are sadly at your own cost.

FREE RETURNS & EXCHANGES

We hope you love your knitwear and it fits you well.  Items are made to the highest quality. However if you find an item you need to return an item you have purchased, you can return it within 14 days of receipt for a refund or exchange. 

Returns are FREE from within the United Kingdom. To arrange please click the link below and follow instructions.

Returns (<this is the clickable link)

Please use the email or telephone number you used to make the order and your order number. A Collect Plus returns label will then be created which will need to be printed out and placed on your return.

All items must be returned in perfect, re-saleable condition and with the swing tag still on.

Alternatively the Returns Address:

MG Rivers . Charingworth Chase Studio . Charingworth . Chipping Campden . Gloucestershire. GL55 6NU. UK

Faulty Goods

Our knitwear is all hand finished. As such it is mostly top quality, but occasionally mistakes do happen so we will of course replace items that have errors in production. Apologies for the hassle here but please email us so we can create a free returns label. On receipt we can post out replacements.

This does not cover knitwear that has been destroyed through wear or hot washing! Cats claws will of course pull and wool doesn't like to be boiled ....

Our knitwear suits a cold hand wash or dry clean. With hand washing, wring using a towel, dry flat. Gently press out to shape with an iron afterwards, which will also  make it super soft (This suits natural fibres - rather like blow drying your hair) 

Please email us if your you have any problems creating a returns label, or if you need to return outside of these times. 

customercare@mgrivers.co.uk, 07736 942490

 

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